I have worked retail. I have worked insurance. I am a husband. I am a father.
You can not scare, intimidate, or persuade me through yelling. I have mastered the art of finding a small dead space in my mind that I will hang out in while you get through your anger. You know what I have found? Most others have as well. When it comes to a point that most people freak out you can earn credibility by not doing so.
When you want to freak out and yell at someone, remember a few things:
1. They might not be able to change your situation.
2. If you piss them off, they will choose to not change your situation.
3. If you piss them off, they might choose to make your situation worse to prove a point.
4. The lower the income they make from you, the more likely they are to not care.
Unless you have Jerry Maquire influence on those you want a resolution from, you will be better off with kindness and understanding. Also, if this is a person that you will have to deal with again, remember that they will remember you and if you give them a reason to, they will punish you. Much like I punish commas for never learning the proper place to use them in a sentence.
